Terms of Service for My Media Agency
Welcome to My Media Agency. We are a social media marketing agency that helps businesses grow by combining impactful video content, paid advertising, and AI-powered appointment setting. By using our services or submitting your details via one of our forms (website or ads), you agree to the following Terms of Service (“Terms”). Continued use of our services confirms your acceptance of any updates to these Terms.
1. Services
My Media Agency delivers a bundled full-service marketing solution that includes:
- Video content creation tailored for paid social media,
- Campaign strategy and paid media management across Facebook and Instagram,
- AI-powered lead qualification and automated appointment setting.
We do not provide organic social posting or unrelated marketing services unless otherwise agreed in writing.
2. Fair Use & SMS Limits
To keep our platform reliable for all clients, we monitor overall usage of our SMS and notification features. If your campaigns generate an unusually high volume of messages or system calls that threaten service performance for others, we reserve the right to temporarily pause or throttle your access until usage returns to acceptable levels. You consent to receive automated, AI-driven SMS messages when you submit your phone number via our forms; if you wish to stop, simply reply STOP to any text and we will immediately remove you from that channel.
3. Payment Terms
- Onboarding Fee: A one-time fee covering video production, campaign build-out, and AI system setup.
- Monthly Service Fee: A recurring fee covering ongoing campaign management, optimisation, content rotation, and AI maintenance.
- Ad Spend: Billed separately and paid directly to platforms (e.g., Meta).
Invoices are issued monthly in advance and due within seven (7) days. Late payments may incur a 10% fee or result in paused services.
4. Service Model & Delivery
Campaigns typically launch within 3–5 working days after onboarding. Monthly content creation and AI system maintenance are included. Timely access to advertising accounts, brand assets, and feedback is required; delays on your part may impact deadlines and performance.
5. Revisions
Each monthly content cycle includes one (1) revision per creative asset. Additional changes beyond the agreed scope or repeated revisions may be billed separately or deferred to the next cycle.
6. Client Responsibilities
You agree to:
- Provide secure access to required platforms (ad accounts, CRM, etc.),
- Supply brand assets, questionnaire responses, and approvals promptly,
- Maintain valid payment methods.
Failure to meet these responsibilities may delay deliverables and affect campaign results.
7. Prohibited Uses
You may only use My Media Agency’s services lawfully. You agree not to:
- Send unsolicited or malicious content (spam, malware, viruses);
- Impersonate our company or any individual;
- Scrape, crawl, or copy our materials without permission;
- Interfere with our system or other clients’ campaigns.
Violation may lead to immediate suspension or termination without refund.
8. Ownership & Licensing
On full payment each month, you receive a non-exclusive license to use delivered content and campaigns. My Media Agency retains the right to showcase completed work in its portfolio unless agreed otherwise. Raw project or editable files are not included unless separately purchased.
9. Music & Stock Licensing
We use royalty-free or appropriately licensed assets. Requests for premium music or stock will be quoted and licensed separately before use.
10. Cancellation & Contract Terms
There is a four-month minimum commitment. After the initial term, services renew on a rolling monthly basis. To cancel, provide fourteen (14) days’ written notice before your next billing date. Early cancellations will incur the remaining term fees in full.
11. Refunds
Due to the custom and digital nature of our services, fees are non-refundable once onboarding or monthly services begin, except as required by law.
12. Consent to Contact
By submitting your information via our forms, you consent to receive emails and SMS messages related to your enquiry, project, or service. To opt out of SMS, reply STOP. To unsubscribe from email, click “unsubscribe” in any message.
13. AI & Data Compliance
We comply with UK GDPR. Our AI scheduler uses only the minimum personal data needed for qualifying and booking leads and does not share it with third parties. Data is retained only as long as necessary, then securely deleted or anonymized.
14. Confidentiality
All project-related information and communications are treated as confidential and will not be disclosed without your written consent.
15. Analytics & Third-Party Tools
We may use services such as Google Analytics and Sentry for usage tracking and error monitoring. These tools collect anonymous data (page views, session duration, error logs) but no personally identifiable information is shared. Their privacy policies apply.
16. Error Reporting & Feedback
If you submit feedback or bug reports, you grant My Media Agency a perpetual, royalty-free license to use and implement those suggestions without obligation. For sensitive or proprietary information, please send under a separate Non-Disclosure Agreement.
17. No Minors
Our services are intended for users aged 18 or over. By accessing our platform, you affirm you are at least 18 years old. Any personal data from minors will be deleted, and accounts suspended.
18. Platform Limitations
We manage and optimise campaigns but cannot control third-party platforms (e.g., Facebook, Instagram). We are not liable for outages, policy changes, or algorithm shifts affecting performance.
19. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
20. Changes to Terms
We reserve the right to modify these Terms at any time by posting the revised version here. Continued use of our services after changes indicates your acceptance.
21. Agreement
By proceeding with our services or submitting your information, you confirm your agreement to these Terms.
Privacy Policy
For details on how we collect, use, store, and share personal data, please see our separate Privacy Policy at https://mymediaagency.co.uk/privacy-policy/.